The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 11, 2023
Filed:
Nov. 12, 2020
Applicant:
United Services Automobile Association (Usaa), San Antonio, TX (US);
Inventors:
Michael Joseph Gaeta, San Antonio, TX (US);
Christina N. Nickel, Boerne, TX (US);
Shane Steinert, San Antonio, TX (US);
Assignee:
United Services Automobile Association (USAA), San Antonio, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06K 9/62 (2022.01); H04M 3/22 (2006.01); G06N 20/00 (2019.01); H04L 67/50 (2022.01);
U.S. Cl.
CPC ...
G06K 9/6257 (2013.01); G06N 20/00 (2019.01); H04L 67/535 (2022.05); H04M 3/2227 (2013.01);
Abstract
Techniques are described for training a learning machine. One of these methods includes tracking interactions between a customer and customer service agents. The method includes generating a training set based on the tracked interactions. The method also includes generating a trained learning machine comprising training a learning machine using the training set.