The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 11, 2023
Filed:
Oct. 29, 2021
Applicant:
Interactions Llc, Franklin, MA (US);
Inventors:
Michael Johnston, New York, NY (US);
Seyed Eman Mahmoodi, Staten Island, NY (US);
Assignee:
Interactions LLC, Franklin, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 3/0482 (2013.01); G06F 40/20 (2020.01); G06N 20/00 (2019.01); G06Q 10/1093 (2023.01); G06F 16/31 (2019.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01); G10L 15/30 (2013.01);
U.S. Cl.
CPC ...
G06F 3/0482 (2013.01); G06F 16/328 (2019.01); G06F 40/20 (2020.01); G06N 20/00 (2019.01); G06Q 10/1097 (2013.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G10L 15/30 (2013.01);
Abstract
Within an environment in which users converse at least partly with human agents to accomplish a desired task, a server assists the agents by identifying workflows that are most applicable to the current conversation. Workflow selection functionality identifies one or more candidate workflows based on techniques such as user intent inference, conversation state tracking, or search, according to various embodiments. The identified candidate workflows are either automatically selected on behalf of the agent, or are presented to the agent for manual selection.