The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 31, 2023
Filed:
Nov. 20, 2013
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventors:
Christopher J. Jeffs, Roswell, GA (US);
Dror Daniel Ziv, Golden, CO (US);
Scott Blacker, Potomac, MD (US);
James G. Nies, Carmel, IN (US);
Assignee:
Verint Americas Inc., Melville, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06Q 30/02 (2012.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06Q 30/0203 (2013.01); H04M 3/51 (2013.01);
Abstract
Systems and methods of design, delivery, and analysis of customer feedback surveys include receiving interaction content. Interaction content is analyzed to identify at least one issue arising in the interaction content. A survey of a plurality of questions is automatedly created based upon the identified at least one issue. A delivery channel for the survey is determined. The survey is delivered through the determined delivery channel. A survey response with survey results data is received.