The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 17, 2023
Filed:
Dec. 28, 2020
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Ramasubramanian Sundaram, Hyderabad, IN;
Pavan Buduguppa, Hyderabad, IN;
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Abstract
A method of applying a confidence classifier for intent classification in association with an automated chat bot according to an embodiment includes processing, by a computing system, an utterance with an intent classifier to determine a probability distribution of possible intents associated with the utterance, generating, by the computing system, a plurality of measures of peakedness of the probability distribution, and applying, by the computing system, a trained confidence classifier to determine a single normalized probability of a most likely intent associated with the utterance based on the plurality of measures of peakedness of the probability distribution.