The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 17, 2023
Filed:
Oct. 14, 2020
Applicant:
Avaya Management L.p., Santa Clara, CA (US);
Inventors:
Assignee:
Avaya Management L.P., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/30 (2020.01); H04L 51/214 (2022.01); H04L 51/18 (2022.01); G06K 9/62 (2022.01);
U.S. Cl.
CPC ...
G06F 40/30 (2020.01); G06K 9/6267 (2013.01); H04L 51/18 (2013.01); H04L 51/214 (2022.05);
Abstract
The present disclosure provides, among other things, methods and systems of managing communications, the methods and systems including: receiving a first group communication from a first group; determining, based on the first group communication, a first group sentiment; receiving a first communication with a request to send the first communication to the first group; determining, based on the first communication, a first communication sentiment; comparing the first group sentiment with the first communication sentiment; and based on the comparing, performing an action on the request to send the first communication.