The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 11, 2022
Filed:
Oct. 05, 2020
At&t Intellectual Property I, L.p., Atlanta, GA (US);
At&t Mobility Ii Llc, Atlanta, GA (US);
He Yan, Berkeley Heights, NJ (US);
Anthony Caracciolo, East Brunswick, NJ (US);
Mira Desta, Lawrenceville, GA (US);
Zihui Ge, Madison, NJ (US);
Brian Heard, Mckinney, TX (US);
Sarat Puthenpura, Berkeley Heights, NJ (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
AT&T Mobility II LLC, Atlanta, GA (US);
Abstract
A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.