The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 11, 2022
Filed:
May. 01, 2019
Applicant:
Conduent Business Services, Llc, Florham Park, NJ (US);
Inventors:
Snigdha Petluru, Bengaluru, IN;
Jayati Bandyopadhyay, Bangalore, IN;
Harshit Agrawal, Lucknow, IN;
Nupur Labh, Bangalore, IN;
Assignee:
Conduent Business Services, LLC, Florham Park, NJ (US);
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06F 3/0484 (2022.01); G06F 3/0481 (2022.01); G10L 15/26 (2006.01); G06F 16/9535 (2019.01); G06F 16/9538 (2019.01); G10L 13/02 (2013.01); G06F 3/0482 (2013.01); G06F 3/04817 (2022.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06F 3/0481 (2013.01); G06F 3/0484 (2013.01); G06F 16/9535 (2019.01); G06F 16/9538 (2019.01); G10L 13/02 (2013.01); G10L 15/26 (2013.01); G06F 3/0482 (2013.01); G06F 3/04817 (2013.01);
Abstract
A method and system for dynamically visualizing a user experience, can involve tracking data indicative of an interaction and a journey taken by a customer and an agent, and selectively rendering a visualization of the interaction and the journey taken by the customer and the agent to aid in a faster resolution of an issue experienced by the customer. In addition, deviant states and routes can be identified within the data indicative of interactions and journeys taken by the customer and the agent.