The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 20, 2022
Filed:
Mar. 09, 2020
[24]7.ai, Inc., San Jose, CA (US);
Subha Sethumadhavan, Bangalore, IN;
Bhanu Anupama Atmuri, Bangalore, IN;
Veda Rajapandian, Bangalore, IN;
Ajay Sreedhar, Bangalore, IN;
[24]7.ai, Inc., Campbell, CA (US);
Abstract
A chat console includes a chat portion and at least one portion corresponding to an enterprise system application. The chat portion displays text related to a chat interaction between the agent and a customer in real-time in an ongoing manner. The portion related to the enterprise system application displays data relevant to the chat interaction fetched from a respective enterprise system application. The agent console operatively communicates with three enterprise system applications, such that data relevant to the current chat interaction is fetched from each of the three enterprise system applications and displayed in a respective portion within the agent console.