The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 19, 2022
Filed:
Sep. 27, 2019
International Business Machines Corporation, Armonk, NY (US);
Ruchi Asthana, New York, NY (US);
Jennifer A. Mallette, Vienna, VA (US);
Shuai Wang, Sunnyvale, CA (US);
Steven Ware Jones, Astoria, NY (US);
Jacob Lewis, New York City, NY (US);
Jia Liu, Astria, NY (US);
Vivek Salve, Poughkeepsie, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
When a chatbot application is in a mode of live chat conversation with a user, a trained intent classifier determines an intent that underlies a first live question received by the trained intent classifier from the user. A trained next predictor receives the intent from the intent classifier. The trained next intent predictor generates a set of predicted next intents responsive to receiving the intent. A trained re-ranker selects at least one of the predicted next intents responsive to receiving the set of predicted next intents. A question selection engine sends at least one suggested question to the user responsive to receiving the at least one predicted next intent. As a result of the above, the chatbot application provides to the user at least one suggested next question the user may wish to ask in response to the first question from the user.