logo

For the Inventor, By the Inventor

The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11277516 B1

PDFFull Text
Date of Patent:
Mar. 15, 2022

Filed:

Dec. 28, 2020

System and method for ab testing based on communication content

Applicant:

Callminer, Inc., Waltham, MA (US);

Inventors:

Michael C. Dwyer, Fort Myers, FL (US);

Erik A. Strand, Fort Myers, FL (US);

Scott R. Wolf, Fort Myers, FL (US);

Frank Salinas, Fort Myers, FL (US);

Jeffrey A. Gallino, Lexington, MA (US);

Scott A. Kendrick, Fort Myers, FL (US);

Shaoyu Xue, Valrico, FL (US);

Assignee:

CallMiner, Inc., Waltham, MA (US);

Attorney:

GTC Law Group PC & Affiliates

Primary Examiner:

Phung-Hoang J Nguyen

Int. Cl.
CPC ...
H04M 3/51 (2006.01); G10L 25/72 (2013.01); G06F 40/30 (2020.01); G06F 40/279 (2020.01); G06F 21/62 (2013.01); G10L 15/26 (2006.01); G10L 15/30 (2013.01); H04M 3/42 (2006.01); G10L 15/02 (2006.01); G10L 15/18 (2013.01); G10L 15/08 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G06F 21/6254 (2013.01); G06F 40/279 (2020.01); G06F 40/30 (2020.01); G10L 15/02 (2013.01); G10L 15/1815 (2013.01); G10L 15/26 (2013.01); G10L 15/30 (2013.01); G10L 25/72 (2013.01); H04M 3/42221 (2013.01); H04M 3/5191 (2013.01); G10L 2015/088 (2013.01); H04M 2203/301 (2013.01); H04M 2203/303 (2013.01); H04M 2203/401 (2013.01); H04M 2203/551 (2013.01); H04M 2203/6009 (2013.01);
Abstract

Systems and methods include identifying sets of communications using AB testing based on a difference in metadata values between the sets for a first type of metadata, determining at least one similarity between communications in a first set based on metadata values of a second type of metadata, determining at least one similarity between the communications in the second set based on metadata values of the second type of metadata or a third type of metadata, comparing the at least one similarity from the first set to the at least one similarity of the second set to identify differences in metadata values or types of metadata, and determining, based on the differences, a suggested action for an agent for a future communication with respect to at least one of a desired script, a target phrase, or a desired acoustic characteristic.

Find Patent Forward Citations

Dwyer, Michael. (2022). System and method for ab testing based on communication content (U.S. Patent No. 11277516). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11277516

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Loading…