The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 22, 2022
Filed:
Jan. 29, 2021
Afiniti, Ltd., Hamilton, BM;
Ain Chishty, Rockville, MD (US);
Afiniti, Ltd., Hamilton, BM;
Abstract
Techniques for error handling in a task assignment system with an external pairing system are disclosed. In one particular embodiment, the techniques may be realized as a method for error handling in a task assignment system with an external pairing system comprising transmitting a request for the external pairing system to select a first pairing between one or more tasks awaiting assignment and one or more agents available for assignment, the first pairing to be selected according to a first pairing strategy; determining a timeout window to wait for the external pairing system to provide a response that identifies the first pairing; detecting an expiration of the timeout window without receiving the response; and, in response to detecting the expiration of the timeout window, selecting a second pairing between the one or more tasks and the one or more agents, the second pairing being selected according to a second pairing strategy.