The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 09, 2021
Filed:
Feb. 05, 2019
International Business Machines Corporation, Armonk, NY (US);
Jennifer A. Mallette, Vienna, VA (US);
Steven W. Jones, Astoria, NY (US);
Vivek Salve, Poughkeepsie, NY (US);
Jia Liu, Astria, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, system and computer program product for improving the understanding of chat transcript data. Chat transcripts are analyzed to classify the utterances into intents and identify products discussed in the chat transcripts. The data of the chat transcripts are divided into categories of utterances associated with products and intents by applying tags to the chat transcripts. The categories of utterances associated with products and intents are then clustered into clusters based on sentence similarity. Once the utterances are grouped, a representative utterance is extracted from a cluster, where the representative utterance is an utterance that has the highest semantic similarity to the utterances in the cluster. In this manner, users will be provided a more accurate guide as to the underlying meaning of the chat transcript data thereby improving the understanding of the chat transcript data more efficiently and accurately than current chat transcript analysis tools.