The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 12, 2021
Filed:
Nov. 18, 2019
Incontact Inc., Sandy, UT (US);
Brian Minert, Orem, UT (US);
INCONTACT INC., Sandy, UT (US);
Abstract
Embodiments described herein provide a dynamic voice over Internet Protocol (VoIP) audio quality management mechanism in real time, e.g., when a VoIP call is ongoing. Specifically, when a VoIP call has unsatisfactory audio quality, e.g., due to packet loss, jitter, etc., the dynamic VoIP audio quality management mechanism may redirect the VoIP traffic from the previous endpoint that initiates the VoIP session to a different endpoint within the same carrier. Upon the endpoint redirection, a new call leg is established, allowing re-negotiation or re-configuration of VoIP parameters. The re-negotiated or re-configured VoIP parameters may then be used to conduct the remainder of the VoIP call to improve the audio quality.