The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 05, 2021
Filed:
Jul. 23, 2019
International Business Machines Corporation, Armonk, NY (US);
Arjun Jauhari, Jersey City, NJ (US);
Steven Ware Jones, Astoria Queens, NY (US);
Jennifer A. Mallette, Vienna, VA (US);
Vivek Salve, Poughkeepsie, NY (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
An interaction pace for a live natural language interaction is set. An acceptable response latency range is determined according to the interaction pace. By analyzing a live natural language query, a set of metadata tags corresponding to the query is determined. Using the set of metadata tags, a set of clusters of natural language query-response pairs is selected, a size of the set of clusters selected according to the acceptable response latency range. From the set of clusters, a query-response pairs is selected, wherein the query of the query-response pair has above a threshold relevance score with the first natural language query. From the selected query-response pair, a response recommendation is extracted, the response recommendation being a recommended response to the live natural language query, a latency between receipt of the live natural language query and extraction of the response recommendation being within the acceptable response latency range.