The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 10, 2021
Filed:
Jul. 18, 2014
Level 3 Communications, Llc, Broomfield, CO (US);
Jeff Storey, Boulder, CO (US);
Yunas Nadiadi, Superior, CO (US);
Rene Grippo, Boulder, CO (US);
Allen E. Dixon, Arvada, CO (US);
Eric D. Gundersen, Broomfield, CO (US);
Luke P. Philips, Denver, CO (US);
Rajiv K. Singh, Thornton, CO (US);
Sanjiv Kumar, Erie, CO (US);
Eric D. Prosser, Broomfield, CO (US);
Derek Hodovance, Littleton, CO (US);
Wesley Jensen, Broomfield, CO (US);
Imran A. Aslam, Thornton, CO (US);
Maria A. Elliott, Broomfield, CO (US);
Peter Cleary, Pembroke, MA (US);
Andrew Dugan, Superior, CO (US);
Paul Farnsworth, Niwot, CO (US);
John F. Waters, Jr., Boulder, CO (US);
Level 3 Communications, LLC, Broomfield, CO (US);
Abstract
Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure information for an installed network design providing one or more telecommunication products at one or more customer sites is retrieved. Customer service analytics are generated based on the technical infrastructure information and output for display on a graphical user interface.