The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 20, 2021
Filed:
Apr. 26, 2016
United Services Automobile Association, San Antonio, TX (US);
Guy R. Langley, San Antonio, TX (US);
Jason W. Lindley, Schertz, TX (US);
Donald H. Griffin, Jr., Peoria, AZ (US);
Elizabeth Garretson, Fair Oaks Ranch, TX (US);
Ryan R. Barth, San Antonio, TX (US);
Francisco A. Duran, San Antonio, TX (US);
Ann C. Tarrillion, San Antonio, TX (US);
David W. Roberts, Helotes, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A computer-implemented method for providing performance information related to a customer service representative. A processor aggregates statistical data related to customer service representatives performance. A menu is then caused to be generated and displayed indicating a plurality of menu items. Each of the plurality of menu items corresponds to one of a plurality of the work-related types of data. Additionally, displayed and processed are one or more work-related alerts in response to receiving the one or more work-related alerts.