The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 29, 2020
Filed:
Aug. 13, 2018
Applicant:
Avaya Inc., Santa Clara, CA (US);
Inventor:
Stephen R. Whynot, Allen, TX (US);
Assignee:
Avaya Inc., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/22 (2006.01); H04M 3/51 (2006.01); G06F 17/30 (2006.01); G06F 16/683 (2019.01);
U.S. Cl.
CPC ...
H04M 3/2218 (2013.01); G06F 16/685 (2019.01); H04M 3/5183 (2013.01); H04M 2203/301 (2013.01); H04M 2203/552 (2013.01); H04M 2203/558 (2013.01);
Abstract
Communication events often produce a significant volume and variety of data. While such data is often useful as a teaching or configuration tool or as a source of troubleshooting information, such information often results in 'information overload.' By providing a 'highlight reel,' communication data comprising only relevant information, which may be further limited to a specific number of duration of events, allows for key data to be identified for presentation and avoid the need to further process, store, or otherwise maintain irrelevant or less relevant data.