The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 25, 2020
Filed:
Oct. 04, 2019
Applicant:
United Services Automobile Association (Usaa), San Antonio, TX (US);
Inventors:
Eric J. Smith, Helotes, TX (US);
John McChesney TenEyck, Jr., San Antonio, TX (US);
Gregory Yarbrough, San Antonio, TX (US);
Vijay Jayapalan, San Antonio, TX (US);
Assignee:
United Services Automobile Association (USAA), San Antonio, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5232 (2013.01); H04M 2203/402 (2013.01);
Abstract
Methods, systems, and apparatus, including computer programs encoded on computer storage media are used for coordinating callers with customer service representatives. One of the methods includes identifying a number of callers. The method also includes dynamically adjusting a number of customer service representatives based on the number of callers.