The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 14, 2020
Filed:
Feb. 09, 2018
Accenture Global Solutions Limited, Dublin, IE;
Edward Engles, Washington, DC (US);
John D. Bolze, Rockville, MD (US);
ACCENTURE GLOBAL SOLUTIONS LIMITED, Dublin, IE;
Abstract
According to an example, with respect to artificial intelligence based service implementation, a voice call may be analyzed to generate voice data. The voice data may be converted to text data, which may be analyzed to identify keywords. Based on an analysis of the identified keywords, a user of a plurality of users may be identified. A user assistance flow of a plurality of user assistance flows that corresponds to a determined intent of the identified user may be ascertained. The voice call may be transferred to a digital assistant that may provide artificial intelligence based assistance to the identified user based on the user assistance flow that corresponds to the determined intent.