The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 07, 2020
Filed:
Nov. 19, 2018
Applicant:
Afiniti Europe Technologies Limited, Cheshire, GB;
Inventors:
Itai Kan, McLean, VA (US);
David J. Delellis, Doylestown, PA (US);
Assignee:
Afiniti Europe Technologies Limited, Cheshire, GB;
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); G06Q 10/06 (2012.01);
U.S. Cl.
CPC ...
H04M 3/5233 (2013.01); G06Q 10/06311 (2013.01); H04M 2203/408 (2013.01);
Abstract
Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving, by at least one computer processor, at least one case allocation allocated using a first pairing strategy, and then reassigning, by the at least one computer processor, the at least one case allocation using behavioral pairing.