The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 07, 2020
Filed:
Aug. 03, 2018
Motorola Solutions, Inc., Chicago, IL (US);
Isabel Firpo, Chicago, IL (US);
Doris E. Ford, Arvada, CO (US);
Parveen Gupta, Centennial, CO (US);
Jill M. Hillman, Westminster, CO (US);
Vinayak Reddy, Thornton, CO (US);
Marcus P. Snyder, Estes Park, CO (US);
MOTOROLA SOLUTIONS, INC., Chicago, IL (US);
Abstract
Methods and systems for improving a call queue at a dispatch center. One system includes an electronic computing device communicatively coupled to a first call workstation and a second call workstation. The electronic computing device includes an electronic processor configured to receive a first call, direct the first call to the first call workstation, analyze the first call for a key incident factor, calculate a first estimated call length based on the key incident factor, and determine, based on the first estimated call length, whether to assign a queued call, received at the electronic computing device after the first call, to the first call workstation or to the second call workstation.