The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 12, 2020
Filed:
Oct. 29, 2018
Dell Products L. P., Round Rock, TX (US);
Parminder Singh Sethi, Ludhiana, IN;
Mohith Shanthigodu, Kariyangala, IN;
Durai Singh, Bengaluru, IN;
Vivekananda Hegde, Bengaluru, IN;
Smita Kapil, Bengaluru, IN;
Elanjelian V, Pondicherry, IN;
Dell Products L. P., Round Rock, TX (US);
Abstract
In some examples, after a client system encounters a problem, a technical support specialist may connect to the client system via a console. The console may display a graphical representation of a client system that includes a plurality of components. The console may execute a machine learning module to determine one or more potential solutions to the particular problem. Each solution of the one or more solutions may correspond to a previously resolved problem that is similar to the particular problem and may have an associated confidence level determined based on: a similarity of the particular problem to the previously resolved problem, a similarity of the plurality of components to a second plurality of components included in a second client system associated with the previously resolved problem, a similarity of a network topology of the client system to a second network topology of the second client system.