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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 10645224 B1

PDFFull Text
Date of Patent:
May. 05, 2020

Filed:

Apr. 17, 2019

System and method of categorizing communications

Applicant:

Callminer, Inc., Waltham, MA (US);

Inventors:

Michael C. Dwyer, Fort Myers, FL (US);

Erik A. Strand, Fort Myers, FL (US);

Scott R. Wolf, Fort Myers, FL (US);

Frank Salinas, Fort Myers, FL (US);

Jeffrey A. Gallino, Lexington, MA (US);

Scott A. Kendrick, Fort Myers, FL (US);

Shaoyu Xue, Valrico, FL (US);

Assignee:

CallMiner, Inc., Waltham, MA (US);

Attorney:

GTC Law Group PC & Affiliates

Primary Examiner:

Phung-Hoang J Nguyen

Int. Cl.
CPC ...
H04M 3/51 (2006.01); G10L 25/72 (2013.01); G06F 40/30 (2020.01); G06F 40/279 (2020.01); G06F 21/62 (2013.01); G10L 15/26 (2006.01); G10L 15/30 (2013.01); H04M 3/42 (2006.01); G10L 15/02 (2006.01); G10L 15/18 (2013.01); G10L 15/08 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G06F 21/6254 (2013.01); G06F 40/279 (2020.01); G06F 40/30 (2020.01); G10L 15/02 (2013.01); G10L 15/1815 (2013.01); G10L 15/26 (2013.01); G10L 15/30 (2013.01); G10L 25/72 (2013.01); H04M 3/42221 (2013.01); H04M 3/5191 (2013.01); G10L 2015/088 (2013.01); H04M 2203/301 (2013.01); H04M 2203/303 (2013.01); H04M 2203/401 (2013.01); H04M 2203/551 (2013.01); H04M 2203/6009 (2013.01);
Abstract

A system and method of categorizing communications involves evaluating one or more portions of a communication. Systems include a language module structured to analyze the one or more portions of the communication for at least one of a language characteristic or a non-word symbol within a text of the communication, an acoustic analysis module structured to analyze the one or more portions of the communication for an acoustic characteristic, and a determination module structured to determine at least one category label to associate with the one or more portions of the communication using at least one of the language characteristic or the non-word symbol, and the acoustic characteristic.

Find Patent Forward Citations

Dwyer, Michael. (2020). System and method of categorizing communications (U.S. Patent No. 10645224). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10645224

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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