The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 05, 2020
Filed:
Oct. 31, 2014
Applicant:
Avaya Inc., Basking Ridge, NJ (US);
Inventors:
John H. Yoakum, Cary, NC (US);
Tony McCormack, Galway, IE;
Assignee:
Avaya Inc., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 17/00 (2019.01); H04M 3/428 (2006.01); G06F 3/01 (2006.01); H04M 1/725 (2006.01); H04M 3/523 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/4285 (2013.01); G06F 3/013 (2013.01); H04M 1/72552 (2013.01); H04M 3/5166 (2013.01); H04M 3/5232 (2013.01);
Abstract
Contact center interactive text stream wait treatments are disclosed. A user device initiates a communication interaction with an automated contact center device (ACCD). A text stream comprising a plurality of text components is from the ACCD during an agent wait period. The text components of the text stream are provided for presentation in a display area of a display during the agent wait period.