The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 24, 2020
Filed:
Jul. 24, 2018
Applicant:
West Corporation, Omaha, NE (US);
Inventors:
Michael T. Mateer, Omaha, NE (US);
James K. Boutcher, Omaha, NE (US);
Jesse Andersen, San Francisco, CA (US);
Assignee:
West Corporation, Omaha, NE (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04L 29/08 (2006.01);
U.S. Cl.
CPC ...
H04L 67/14 (2013.01);
Abstract
Certain aspects of the present disclosure relate to a technique for configuring context aware sessions. A first session is provided using a first communication channel Contextual information of the first session is used to provide a second session using a second communication channel, wherein the second session is associated with the first session.