The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 29, 2019
Filed:
Feb. 15, 2017
T-mobile Usa, Inc., Bellevue, WA (US);
Linda Zhao, Bellevue, WA (US);
Vinay Kshirsagar, Sammamish, WA (US);
Nathan Bushey, Seattle, WA (US);
Isaac West, Kirkland, WA (US);
Desiree Walden, Seattle, WA (US);
Robert Prouty, Issaquah, WA (US);
T-Moblie USA, Inc., Bellevue, WA (US);
Abstract
A customer service dashboard comprises an account pane and a partially surrounding administrative layer. The account pane presents information that is typically available in a customer-facing account management portal. The administrative layer presents additional content that is not typically available to customers. The administrative layer may have a menu component for selecting and navigating between customer accounts, as well as for viewing calendared items. The administrative layer may also have a module selection component for opening panes corresponding to functional modules. These modules can expose functionality relating to the current customer account. In one example, a module such as this is used for quickly navigating between interrupted tasks that are being performed in the account view. The administrative layer can be quickly hidden by selecting a visible toggle control, so that the dashboard closely replicates what would be available to and seen by a customer.