The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 22, 2019
Filed:
Jun. 07, 2017
Applicant:
Avaya Inc., Basking Ridge, NJ (US);
Inventors:
Rajesh Kanade, Erandwane Pune, IN;
Jitendra Wadhwa, Magarpatta, IN;
Assignee:
Avaya, Inc., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06Q 10/10 (2012.01); G06F 16/958 (2019.01); G06F 16/955 (2019.01); G06F 17/22 (2006.01); G06F 3/0488 (2013.01); G06Q 30/06 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/018 (2013.01); G06F 16/958 (2019.01); G06F 16/9558 (2019.01); G06F 17/2247 (2013.01); G06Q 10/107 (2013.01); G06F 3/0488 (2013.01); G06Q 30/0609 (2013.01); G06Q 30/0613 (2013.01); G06Q 30/0617 (2013.01);
Abstract
A computerized system determines when a viewer is viewing a certain portion of an electronic document. Depending on the portion of the document being viewed, the system determines whether various agents are available to assist the viewer and provides options to the viewer for communicating with one or more of the agents.
Kanade, Rajesh. (2019). Context-based assignment of customer service agents associated with document viewing sections (U.S. Patent No. 10453077). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10453077
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile