The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 22, 2019
Filed:
Jun. 05, 2017
United Services Automobile Association (Usaa), San Antonio, TX (US);
Quincy Nanaasare Obeng, Plano, TX (US);
Brandon Matthew Hurst, Addison, TX (US);
Ashley Nicole Munoz, Frisco, TX (US);
Peter Thach-Buu Chung, Frisco, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Embodiments of the present disclosure relate to a method that includes receiving customer identification information, verifying a customer identity using the customer identification information, receiving inputs related to customer intent from a predictive intent module, processing the inputs related to the customer intent to select a customer service representative from a plurality of customer service representatives, delivering the inputs related to the customer intent to the customer service representative, and connecting a customer device to the customer service representative to facilitate an interaction.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile