The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 15, 2019
Filed:
Nov. 26, 2018
Applicant:
Intellisist, Inc., Seattle, WA (US);
Inventors:
Gilad Odinak, Bellevue, WA (US);
Yishay Carmiel, Seattle, WA (US);
Assignee:
Intellisist Inc., Seattle, WA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G06F 17/27 (2006.01); G06Q 10/00 (2012.01); H04L 12/58 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5183 (2013.01); G06F 17/2785 (2013.01); G06Q 10/00 (2013.01); H04L 51/02 (2013.01); H04M 3/5166 (2013.01);
Abstract
A computer-implemented system and method for facilitating interactions via automatic agent responses is provided. A request for information for an agent is received from a user during an interaction with the agent. A list of candidate responses to the request is generated and one of the candidate responses is automatically selected when the agent fails to respond to the request within a predetermined time period. The selected response is provided to the user on behalf of the agent.