The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 15, 2019
Filed:
Dec. 11, 2017
Applicant:
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Inventors:
Avraham Faizakof, Kfar-Warburg, IL;
Yoni Lev, Tel Aviv, IL;
Amir Lev-Tov, Bat-Yam, IL;
Yochai Konig, San Francisco, CA (US);
Assignee:
Other;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/00 (2013.01); G10L 15/06 (2013.01); G06F 16/35 (2019.01); G06F 16/28 (2019.01); G06F 17/27 (2006.01); G10L 15/22 (2006.01);
U.S. Cl.
CPC ...
G10L 15/063 (2013.01); G06F 16/285 (2019.01); G06F 16/35 (2019.01); G06F 17/2755 (2013.01); G06F 17/2785 (2013.01); G10L 2015/0631 (2013.01); G10L 2015/223 (2013.01);
Abstract
A method for detecting and categorizing topics in a plurality of interactions includes: extracting, by a processor, a plurality of fragments from the plurality of interactions; filtering, by the processor, the plurality of fragments to generate a filtered plurality of fragments; clustering, by the processor, the filtered fragments into a plurality of base clusters; and clustering, by the processor, the plurality of base clusters into a plurality of hyper clusters.