The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 20, 2019
Filed:
Jul. 03, 2018
United Services Automobile Association (Usaa), San Antonio, TX (US);
Anthony Scott Farnsworth, San Antonio, TX (US);
Zakery Layne Johnson, San Antonio, TX (US);
Joshua S. Kerr, San Antonio, TX (US);
Eric Smith, Helotes, TX (US);
Charles Lee Oakes, III, Boerne, TX (US);
Thomas Bret Buckingham, Fair Oaks Ranch, TX (US);
Maland Keith Mortensen, San Antonio, TX (US);
John Raymond Harris, San Antonio, TX (US);
Joshua Samuel Leonard, San Antonio, TX (US);
Vijay Jayapalan, San Antonio, TX (US);
Minya Liang, McKinney, TX (US);
Justin Dax Haslam, San Antonio, TX (US);
Robert Barner, San Antonio, TX (US);
Ross Andrew Thiele, Boerne, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.