The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2019
Filed:
Jul. 10, 2017
Accenture Global Solutions Limited, Dublin, IE;
Krupa Srivastava, Tamil Nadu, IN;
Vijayaraghavan Koushik, Chennai, IN;
Rajendra T. Prasad, Bangalore, IN;
VijayChandar Natesan, Bangalore, IN;
Rajesh Pappu, Andhra Pradesh, IN;
Chetan Kumar Baikady, Karnataka, IN;
David Golding, Fulham, GB;
Luke Higgins, Pymble, AU;
Leon Whine, Mentone, AU;
Raanan Zion, Caulfield, AU;
Sunder Sankararaman, Bangalore, IN;
KrishnaKumar Dorai Rangarajan, Chennai, IN;
Radhu Selvaraj, Chennai, IN;
Lakshmi Paramasivam, Chennai, IN;
Udayakumar Nagarajan, Chennai, IN;
Parvatha Narayanan, Chennai, IN;
Chandrasekhar Athinarayanan, Chennai, IN;
Senthil Kumar Venugopal, Chennai, IN;
Srinivasan Rangaswamy, Coimbatore, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
A device may communicate with a server to obtain historical ticket data. The device may generate a data model, based on the historical ticket data. The device may communicate with a client device to obtain ticket data relating to an issue associated with a project. The device may classify, using the data model, the ticket data into a ticket type. The device may generate, using the data model and based on the ticket type, a set of recommended resolutions for resolving the issue associated with the project. The device may select, from the set of recommended resolutions, a particular resolution based on a set of selection criteria. The device may automatically perform one or more actions to implement the particular resolution to resolve the issue associated with the project.