logo

For the Inventor, By the Inventor

The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 10313520 B1

PDFFull Text
Date of Patent:
Jun. 04, 2019

Filed:

Jun. 28, 2016

Real-time compliance monitoring facility

Applicant:

Callminer, Inc., Waltham, MA (US);

Inventors:

Michael C. Dwyer, Fort Myers, FL (US);

Erik A. Strand, Fort Myers, FL (US);

Scott R. Wolf, Fort Myers, FL (US);

Frank Salinas, Fort Myers, FL (US);

Jeffrey A. Gallino, Lexington, MA (US);

Scott A. Kendrick, Fort Myers, FL (US);

Shaoyu Xue, Valrico, FL (US);

Assignee:

CallMiner, Inc., Waltham, MA (US);

Attorney:

GTC Law Group PC & Affiliates

Primary Examiner:

Phung-Hoang J Nguyen

Int. Cl.
CPC ...
H04M 3/42 (2006.01); H04M 3/51 (2006.01); G06F 17/27 (2006.01); G06F 21/62 (2013.01); G10L 15/02 (2006.01); G10L 15/08 (2006.01); G10L 15/18 (2013.01); G10L 15/26 (2006.01); G10L 15/30 (2013.01); G10L 25/72 (2013.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G06F 17/2765 (2013.01); G06F 17/2785 (2013.01); G06F 21/6254 (2013.01); G10L 15/02 (2013.01); G10L 15/1815 (2013.01); G10L 15/26 (2013.01); G10L 15/30 (2013.01); G10L 25/72 (2013.01); H04M 3/42221 (2013.01); H04M 3/5191 (2013.01); G10L 2015/088 (2013.01); H04M 2203/301 (2013.01); H04M 2203/303 (2013.01); H04M 2203/401 (2013.01); H04M 2203/551 (2013.01); H04M 2203/6009 (2013.01);
Abstract

Disclosed herein is a system that provides analysis of language or acoustic characteristics of a communication including a receiver and a computer-based communications analytics facility including at least one of: a language analysis module for analyzing the communication for at least one of a language characteristic and a non-word symbol within the communication text that connotes a verbal element, an acoustic analysis module for analyzing the communication for an acoustic characteristic, and a contextual module for analyzing a context of words within the communication. The system also includes a determination module for determining an alert associated with the communication using at least one of the language characteristic, the non-word symbol, the acoustic characteristic, and the context, wherein the alert concerns a presence or an absence of specific language; and an interface for displaying at least one visual, textual, or numerical indication representative of the alert.

Find Patent Forward Citations

Dwyer, Michael. (2019). Real-time compliance monitoring facility (U.S. Patent No. 10313520). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10313520

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Loading…