The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 16, 2019
Filed:
May. 21, 2014
West Corporation, Omaha, NE (US);
Douglas R. Albro, Mobile, AL (US);
Kenneth A. Darby, Papillion, NE (US);
Robert J. Dudzinski, Omaha, NE (US);
Michael J. Masching, Omaha, NE (US);
Pamela Ann Mortenson, Blair, NE (US);
Bruce Pollock, Omaha, NE (US);
Hendryanto Rilantono, Omaha, NE (US);
West Corporation, Omaha, unknown;
Abstract
Medical services are offered by various facilities near a patient's residence. The number of facility options continues to grow and the patients can now identify rankings and offer their own input regarding satisfaction of certain facilities. One example method of operation provides identifying a number of feedback messages associated with a particular medical facility, parsing the feedback messages to identify negative feedback associated with the feedback messages, notifying the medical facility of the negative feedback, and transmitting suggestions to increase productivity and reduce subsequent negative feedback messages for subsequent patient visits to the medical facility.