The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 01, 2019
Filed:
Feb. 02, 2018
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Cliff Bell, Kalispell, MT (US);
Daniel Stoops, Powell, OH (US);
Sergey Fedorov, Moraga, CA (US);
Herbert Willi Artur Ristock, Walnut Creek, CA (US);
David Beilis, Maples, CA;
Adrian Lee-Kwen, Markham, CA;
Other;
Abstract
A system includes a contact center to provide an interaction between a customer and an agent workstation of the contact center. A contact center network connects a call from a mobile device to an interactive voice response application. A mobile engagement platform collect authentication information from the mobile device to authenticate a customer using the mobile device. A short message service platform sends a link to connect the mobile device to a mobile application. The mobile engagement server authenticates the customer of the mobile device for the mobile application based on the collected authentication information.