The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 25, 2018
Filed:
May. 29, 2018
International Business Machines Corporation, Armonk, NY (US);
Eniko I. Rozsa, Coquitlam, CA;
Homa Javahery, Calgary, CA;
Paul Alan Yamamoto, Burnaby, CA;
Peter C. Boyle, Burnaby, CA;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for providing information to a user in response to a received user query. A natural language analysis generates substrings relevant to an input user query pertaining to a problem a user experiences with a product or service. An ontology analysis outputs: terms of an ontology matching the relevant generated substrings; and relationships between the terms. Elements of a perfect or complete query are captured and include information pertaining to the user's problem. The input user query is refined based on the outputted terms and relationships between the terms. A search query is performed, based on the refined user query. The results of the search are provided to the user.