The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 04, 2018
Filed:
Aug. 30, 2016
Applicant:
Interactions Llc, Franklin, MA (US);
Inventors:
Yoryos Yeracaris, Boston, MA (US);
Larissa Lapshina, Shirley, MA (US);
Alwin B. Carus, Waban, MA (US);
Assignee:
INTERACTIONS LLC, Franklin, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/18 (2013.01); G10L 15/06 (2013.01); H04M 3/493 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
G10L 15/063 (2013.01); H04M 3/4936 (2013.01); G10L 15/1822 (2013.01); G10L 2015/0635 (2013.01); G10L 2015/0638 (2013.01); H04M 3/5166 (2013.01);
Abstract
An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced recognition and expert systems. The system utilizes human 'intent analysts' for purposes of interpreting customer input. Automated recognition subsystems are trained by coupling customer input with IA-selected intent corresponding to the input, using model-updating subsystems to develop the training information for the automated recognition subsystems.