The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 27, 2018
Filed:
Sep. 08, 2017
Ujet, Inc., San Francisco, CA (US);
Eli Chen, San Mateo, CA (US);
UJET, Inc., San Francisco, CA (US);
Abstract
In various embodiments, a call is received at a call center system from a client device of a caller. Caller connection logic, automatically connects the client device of the caller to a conference line. Agent connection logic automatically connects a call agent to the conference line. Disconnection analysis logic determines that a party to the conference line was disconnected from the conference line, the party to the conference line being one of the client device of the caller and the call agent. Disconnection analysis logic detects an indication that the party was disconnected. Based on the detecting, the reconnection logic automatically initiating a reconnection of the party to the conference line.