The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 23, 2018
Filed:
Jun. 26, 2017
Applicant:
Afiniti Europe Technologies Limited, Cheshire, GB;
Inventor:
Syed Meesum Raza Rizvi, Islamabad, PK;
Assignee:
Afiniti Europe Technologies Limited, Cheshire, GB;
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/523 (2006.01); G06Q 10/06 (2012.01); G06F 17/18 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5232 (2013.01); G06F 17/18 (2013.01); G06Q 10/0639 (2013.01); G06Q 10/06398 (2013.01); H04M 3/5233 (2013.01); H04M 3/5141 (2013.01); H04M 2203/551 (2013.01); H04M 2203/556 (2013.01);
Abstract
Techniques for benchmarking pairing strategies in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for benchmarking pairing strategies in a contact center system including determining results for a first plurality of contact-agent interactions, determining results for a second plurality of contact-agent interactions, and determining combined results across the first and second pluralities of contact-agent interactions corrected for a Yule-Simpson effect.