The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 14, 2018
Filed:
Jul. 12, 2017
Applicant:
Interactions Llc, Franklin, MA (US);
Inventors:
Yoryos Yeracaris, Boston, MA (US);
Alwin B Carus, Waban, MA (US);
Larissa Lapshina, Shirley, MA (US);
Assignee:
INTERACTIONS LLC, Franklin, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 17/10 (2013.01); G10L 25/39 (2013.01); G10L 15/28 (2013.01); G10L 15/22 (2006.01); G10L 15/32 (2013.01); G10L 15/30 (2013.01); G10L 15/197 (2013.01);
U.S. Cl.
CPC ...
G10L 17/10 (2013.01); G10L 15/197 (2013.01); G10L 15/22 (2013.01); G10L 15/285 (2013.01); G10L 15/30 (2013.01); G10L 15/32 (2013.01); G10L 25/39 (2013.01);
Abstract
An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically selects one or more recognizers from a language model and a human agent to recognize user input. Selection of the one or more recognizers is based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.