The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 17, 2018
Filed:
Sep. 22, 2014
Applicant:
Intellisist, Inc., Seattle, WA (US);
Inventors:
Gilad Odinak, Bellevue, WA (US);
Thomas Veatch, Seattle, WA (US);
Assignee:
Intellistist, Inc., Seattle, WA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); H04M 3/51 (2006.01); G10L 15/08 (2006.01); G06Q 10/10 (2012.01); G10L 25/60 (2013.01); G06F 17/21 (2006.01); G10L 15/26 (2006.01); G10L 25/51 (2013.01); H04M 3/22 (2006.01); H04M 3/523 (2006.01); G10L 17/26 (2013.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G06F 17/21 (2013.01); G06Q 10/1053 (2013.01); G10L 15/08 (2013.01); G10L 15/26 (2013.01); G10L 25/51 (2013.01); G10L 25/60 (2013.01); H04M 3/2281 (2013.01); H04M 3/51 (2013.01); H04M 3/5232 (2013.01); H04M 3/5235 (2013.01); G10L 17/26 (2013.01); H04M 3/5233 (2013.01); H04M 2203/402 (2013.01);
Abstract
A system and method for providing hiring recommendations of agents within a call center is provided. A voice sample is received from a candidate agent. The voice sample is analyzed by comparing the voice sample with at least one voice model associated with voice characteristics for two or more populations of a trait. One of the populations to which the candidate agent belongs for that trait is identified. A score is assigned to the candidate agent based on the identified population for the trait. A recommendation for hire for the candidate agent is provided based on the assigned score.