American Express Travel Related Services Company, Inc.

Traci L Harris

Diego Espinosa

Krista Freiland

Sumen Das

Howard M Hecht

Sreedhar R Komaragiri

Richard Kronengold

Andrew M Meehl

Lalat Nayak

Julie Scott

Tovah L Licht

Wade Chism

Robert B Cross

A system and method for automated computer system diagnosis and repair is provided. The system and method may allow for the automated diagnosis and repair of computer system errors without needing a user to manually engage a service desk, help desk, and/or the like. A user terminal may interact with a tech care module to generate a user repair request comprising the computer system error and data relating to the error. The system may analyze the user repair request and retrieve a repair script relating to the computer system error. The system may execute the repair script on the user terminal to resolve the computer system error. The system may also implement reporting modules to ensure that the computer system error is remediated and to update the repair scripts.

System and method for automated computer system diagnosis and repair

A method of facilitating and performing the redemption and exchange of unused tickets includes steps of determining the availability of unused tickets, calculating a redemption value of an available unused ticket, and updating a status of the unused ticket. The availability is determined by querying a database containing information pertaining to unused tickets. The redemption value is calculated based on the application of validation rules. The status is updated after a decision as to whether to redeem the unused ticket has been made. The redemption value is obtainable by exchanging the unused ticket for a new ticket. The tickets may be for air travel.

System and method for redemption and exchange of unused tickets

Growing community of inventors

Phoenix, AZ, United States of America

Traci L Harris