Rockwell Electronic Commerce Technologies, LLC

Rockwell Electronic Commerce Corp.

Tim Moore

Darryl P Hymel

Paul Fischer

Method and apparatus for accomplishing an agent log-on to an automatic call distribution system, which requires a telephone identifier corresponding with an agent, without making a circuit switched telephone connection or using a circuit switched voice port. A pseudo-port is used to emulate the circuit switched voice port, permitting completion of the log-on, and permitting execution of &ldquo;call&rdquo; handling functions with respect to the agent for &ldquo;calls&rdquo; not requiring a circuit switched telephone connection.

Automatic call distribution system agent log-on with pseudo-port

A method and apparatus are provided for allocating resources within an automatic call distributor. The method includes the steps of receiving an incoming call from a supervisor on a voice channel of the automatic call distributor and routing the incoming call to an autoattendant of the automatic call distributor. The method further includes the steps of presenting the supervisor with a set of options regarding the allocation of resources within the automatic call distributor, receiving a change request from the supervisor and executing the change request.

Growing community of inventors

Naperville, IL, United States of America

Tim Moore