Verizon Patent and Licensing Inc.

Swapneel H Desai

Chethan Makam

Vittal N Gunturu

Zouhair Sebati

Fariborz Ebrahimi

Gurucharan Manadavadiprakash

Avneesh Bhatnagar

Miguel Quiroga

Exemplary systems and methods for managing support cases based on support issues received by way of social media outlets are disclosed. An exemplary method includes a social media management subsystem receiving data representative of a support issue by way of a social media outlet, establishing a support case based on the support issue, displaying a portal configured to facilitate management of a plurality of support cases including the support case, receiving a request to assign the support case to one or more backend support subsystems, transmitting data representative of the support case to the one or more backend support subsystems, and monitoring one or more actions performed by the one or more backend support subsystems to address the support issue. Corresponding methods and systems are also disclosed.

Methods and systems for managing support cases based on support issues received by way of social media outlets

In one of many possible embodiments, a system includes a content delivery subsystem providing an enhanced content data stream, which includes media content from a first source and interactive advertising content from a second source. The system further includes a content processing subsystem communicatively coupled to the media content delivery subsystem. The content processing subsystem is configured to receive the enhanced content data stream, provide at least a component of the media content instance for presentation to a user, and provide at least a subset of the interactive advertising content for concurrent presentation of both the component of the media content and the subset of the interactive advertising content to the user.

Interactive content for media content access systems and methods

An exemplary system includes a workflow integration subsystem communicatively coupled to a backend workflow subsystem maintaining a set of backend workflow tasks native to the backend workflow subsystem, the workflow integration subsystem configured to maintain a set of integrated workflow tasks representative of the set of backend workflow tasks. The system also includes a portal subsystem configured to communicate with the workflow integration subsystem and the backend workflow subsystem. The portal subsystem is further configured to provide a frontend portal for access by a user, receive a request provided by the user through the frontend portal, and provide access to workflow functionality through the frontend portal in response to the request, wherein the portal subsystem is configured to select whether the workflow functionality is subject to control by the backend workflow subsystem or the portal subsystem. Corresponding systems and methods are also disclosed.

Workflow integration and portal systems and methods

Growing community of inventors

Dallas, TX, United States of America

Swapneel H Desai