United Services Automobile Association (Usaa)

Steven Richard Wilson

Guy R Langley

Ryan Ray Barth

Ann C Tarrillion

Jason W Lindley

David W Roberts

Donald H Griffin, Jr

Francisco A Duran

Elizabeth Garretson

A computer-implemented method and system for streamlining interactions between a customer and a company representative. Information related to a customer is received by a company representative. A predicted future action by the customer is then calculated by a computer process wherein the calculation is based on the received information. The predicted future action is then caused to be displayed on a computer operated by a representative of the company. A conversation plan may be generated according to the information and a business rule which may be displayed on the representative's computer.

Systems and methods for electronically predicting future customer interactions

A computer method and system for disseminating computerized content via an scratchpad application in which data is received at a computing device, preferably via user input. The data is displayed on the computing device, via the scratchpad application, and a subset of the data is identified which is to be copied and disseminated. A second application is identified that will receive the data subset such that at least a portion of the data will be imported to the second application.

Computerized content dissemination

A user may accelerate or decelerate the speed of playback of a recorded message provided by an interactive voice response (IVR) system at any time during the course of listening to the recorded message. The user may provide speed control instructions using predetermined keys or buttons on a communications device to modify the speed of the recorded message playback. Alternatively or additionally, the user may speak words to adjust the speed that a recorded message is being played to them. A speed control instruction may cause some or all of the recorded message to be repeated.

Systems and methods of interactive voice response speed control

Growing community of inventors

San Antonio, TX, United States of America

Steven Richard Wilson