Conduent Business Services, LLC

Snigdha Petluru

Nupur Labh

Archana Ramakrishnan

Suchismita Naik

Matthew Darst

Jayati Bandyopadhyay

Sourav Bhattacharya

Neeraj Gudipati

Sitara Shah

Prateek Srivastava

Eduardo Cardenas

Harshit Agrawal

A method and system for dynamically visualizing a user experience, can involve tracking data indicative of an interaction and a journey taken by a customer and an agent, and selectively rendering a visualization of the interaction and the journey taken by the customer and the agent to aid in a faster resolution of an issue experienced by the customer. In addition, deviant states and routes can be identified within the data indicative of interactions and journeys taken by the customer and the agent.

Method and system for dynamic visualization of a user journey for customer support

A method and system for parking enforcement, can include graphically displaying in a graphical user interface, a mixed reality display of data including some augmented reality data including parking enforcement information and real-time navigational cues for a navigation that account for a current location of a parking enforcement officer and one or more zones allocated to the parking enforcement officer, capturing license plate information to determine compliance with curbside regulations, and integrating a payment data source and a citation issuance application to issue a citation based on the license plate information.

System and interaction method to enable immersive navigation for enforcement routing

An automated training method enhances conversational effectiveness of a system participant interacting with a virtual client. The method operates on received speech input to produce text. A speech effectiveness analysis processor receives both the speech and text and produces quantified metrics measuring speech effectiveness based on the input parameters. Personalized feedback is generated based on the quantified metrics and is transmitted to the system participant. A virtual client dialog is generated using a dynamic simulation processor. The virtual client dialog is based on the quantified metrics, such that the virtual client responds to the speech input using the generated dialog.

Method and system for speech effectiveness evaluation and enhancement

A blended communication engine helps bridge a gap amongst users in the blended ecosystem by allowing a multi-channel platform for shared, real-time interaction amongst the users, system, and environment. This engine can provide three different forms of interaction between the user and the ecosystem: Share and Alert&#x2014;The ability to alert another user or group by sharing an information block; Instruct and Assign&#x2014;The ability to highlight segments of interest within an information block and direct the corresponding instructions to specific people; Converse and Collaborate&#x2014;The involved members' ability to have contextual discussions about shared information blocks and instructions. Users interact with each other in virtual reality and augmented reality platforms over communication links using annotations on real objects in an environment thereby enabling efficient information tagging of real-world objects, and communication between personnel managing the objects.

System and interactive methods enabling communication and collaboration in blended ecosystems

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Secunderabad, India

Snigdha Petluru