At&t Intellectual Property I, LP

At&t Digital Life, Inc.

Shankaran Narayanan

Mounire El Houmaidi

Homayoun Torab

John Tatum Dyal

Jing Wu

Concepts and technologies are disclosed herein for state detection and voice guided setup for a video doorbell unit. A video doorbell unit that does not include a visual display can store prompt data that can be used to generate audio output to guide a user or other entity through a setup process using state detected by one or more state sensors of the video doorbell unit.

State detection and voice guided setup for a video doorbell unit

Directing customer service calls based upon one or more rules incorporating customer information, network status information, service status information, or various combinations thereof. An incoming service call, and a customer identifier for the incoming service call are received. The customer identifier is used to obtain customer information. Network status information is obtained, or service status information is obtained, or network status information and service status information are obtained. One or more rules are retrieved. The one or more retrieved rules are applied to at least one of the obtained network status information or the obtained service status information to automatically direct the incoming call to a help desk agent selected from a plurality of help desk agents.

Methods, systems, and computer program products for rule-based direction of customer service calls

A problem detection and repair system receives a trouble indication indicating a problem with a network. The trouble indication may be the result of automated monitoring of the network, or a user of communication services contacting an operator of the network to report trouble. Communication services may include telephone service, television service, Internet service, and other services delivered via a network. The trouble indication may be paired with the user's account, and one or more status determinations may be made prior to handing the user to a support person. Based on the results of the status determinations, problems may be detected, and repairs automatically attempted. If needed, the user may be forwarded to a support person along with the results of the status determinations and any attempted repairs.

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Alpharetta, GA, United States of America

Shankaran Narayanan