Amazon Technologies, Inc.

Ryan Steven McHarg

Siddhartha Shankara Rao

John Joseph Dunne

Giridhar Kalpathy Narayanan

Curtis Gill Hartmann

Abitha Padmanabhan

Ajaykumar Selvaraj

Courtney Brian Schuett

Context data may be received corresponding to a first communication session that includes a first user and a second user that joins the first communication session on behalf of a customer account. The context data may be provided to the first user and the second user. The context data may be stored in a searchable data storage that stores a communication session context history for the customer account. Search requests may be received, from the customer account, for searching the communication session context history. Responses may be provided based at least part on the context data. The context data may include second session information for joining a second communication session between the first user and the second user. Requests to join the second communication session may be received based on the second session information, and the second communication session may be established between the first user and the second user.

Communication escalation for a communication session

Context data attachment for interface-based communication sessions

Growing community of inventors

Seattle, WA, United States of America

Ryan Steven McHarg