Salesforce Com, Inc.

Salesforce, Inc.

Ruifeng Xu

Adheip Varadarajan

Wenqing Dai

Dean Moses

Sakshi Arora

Artem Dmytrenko

Kavitha Musthyala

Amruta Madhukar Chitnis

David Louvton

Vivek Tikoo

Zenil N Hussain

Aizaz Ali Hakro

Methods, systems, apparatuses, devices, and computer program products are described. In some systems, a component (e.g., software component, hardware component, or a combination thereof) may support integration between a customer relationship management (CRM) system and a telephony system. A processing device—such as a server—hosting the component (e.g., hosted in the CRM system) may load an inline frame supporting a connector to the telephony system within the component and may embed a service within the component. The embedded service may support calls to one or more messaging functions defined for a bridge component between the CRM and telephony systems. The inline frame and the embedded service may communicate messages via an unexposed message channel to support secure messaging. The embedded service may call one or more functions (e.g., a publish function, a handle message function) of the bridge component, for example, based on the messaging.

Secure integration between an external telephony system and a customer relationship management (CRM) system

A system receives an action override rule and stores it, including display criteria associated with a user interface page, into a hierarchy of rules for displaying multiple user interface pages. The system determines whether the action override rule in the hierarchy of rules matches request criteria associated with a user action, in response to receiving the user action. The system displays the user interface page associated with the display criteria if the action override rule in the hierarchy of rules matches the request criteria associated with the user action. If the action override rule in the hierarchy of rules does not match the request criteria associated with the user action, then the system can identify a hierarchical rule that is a hierarchical match for the request criteria associated with the user action; and display a user interface page associated with the hierarchical rule that is the hierarchical match.

Hierarchical rules for displaying user interface pages

A method is provided for generating a composite configuration map that is used for deep linkable to a component. In some embodiments, the method includes obtaining a page including a plurality of components organized in accordance with a hierarchy. The method also includes for one or more components of the plurality of components: generating, based on the hierarchy, a set of container configurations for the respective component, each container configuration being a configuration of a container that includes the respective component; and generating a container configuration map for the respective component based on the set of container configurations. The method further includes generating a composite configuration map including each of the container configuration maps.

Deep linking to components using configuration maps

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San Mateo, CA, United States of America

Ruifeng Xu