International Business Machines Corporation

Ronald D Swan

Baiju Dhirajlal Mandalia

Wendi L Nusbickel

William V Da Palma

Brien H Muschett

Vicki L Colson

The present invention can include a speech processing method for providing dictation capabilities to a voice server. The method can include a step of establishing a real-time voice communication session involving a voice interface. Speech for the communication session can be streamed to a remotely located voice server. A real-time stream of text can be received from the voice server. The stream of text can include text that has been speech-to-text converted by the voice server from the streamed speech. The voice server can use a MRCP based non-halting interface to receive the real-time stream of speech and a delivery interface to deliver real-time text to a designated endpoint.

Adding real-time dictation capabilities for speech processing operations handled by a networked speech processing system

A method for communicating with a call center can include receiving a telephony contact from a caller. A discoursive input including free-form speech can thereafter be received. The discoursive input can be converted into a textual transcription. At least a portion of the textual transcription can be presented upon a display screen of a service agent computer system. The telephony contact can be routed to a telephony device associated with the service agent computer system.

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Palm Beach Gardens, FL, United States of America

Ronald D Swan